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DiDreamFun Help Center

  • How can I place an order?
    Simply browse our website, add your favorite toys to the cart, and proceed to checkout. Follow the steps to complete your order securely。
  • How can I contact customer support?
    You can reach our customer support team at website. We’re happy to assist you with any questions!
  • What types of toys do you sell?
    We offer a wide range of toys, including educational toys, plush toys, action figures, board games, puzzles, and more. Our collection is designed for kids of all ages!
  • Do you offer wholesale pricing?
    Yes! If you are interested in bulk purchases, please contact us for wholesale pricing and terms.
  • What payment methods do you accept?
    We accept the following payment methods: Credit/Debit Cards (Visa, MasterCard, American Express, etc.) PayPal Bank Transfers (for bulk orders) Other digital payment options based on your location
  • Do you offer gift wrapping?
    Yes! We offer gift-wrapping services for an additional fee. You can select this option at checkout.
  • What should I do if my order is damaged or incorrect?
    If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund.
  • Can I cancel or change my order?
    Orders can be modified or canceled within 24 hours of placing them. Once shipped, orders cannot be changed or canceled
  • How long does shipping take?
    Shipping times depend on your location and the shipping method you choose: Standard Shipping: 5-7 business days Expedited Shipping: 2-3 business days Overnight Shipping (SAME CITY): 1 business day (Delivery times may vary due to carrier delays or other unforeseen circumstances.)
  • How can I track my order?
    Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.
  • Do you ship internationally?
    Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Customers are responsible for any customs duties or taxes.
  • Can I return or exchange a toy?
    We accept returns within 7 days of delivery if the item is unused and in its original packaging. Some exclusions may apply (e.g., personalized or clearance items). Please check our Return Policy for more details
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